SALES CHAT FOR THE PASSIONATE CONVERTER

ENGAGE. INFLUENCE. CLOSE.

livechat by proonto

Proonto’s state-of-the-art live chat software provides The MAPS with all the tools and information needed to give customers quick, personal and efficient service. The console’s advanced analytics & integrations help prepare for every interaction, pre and post sale.

Extend your New Customer Acquisition efforts with a personable, on-site engagement driven by live customer data. 

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integration cat

Group Visitors by Interest

Proonto tracks visitors’ behavior in real time to identify potential customer intent. The engagement-engine then targets those visitors that would more likely benefit from assistance. Segment using a wide variety of variables: data-layer events, number of visits, pages visited, marketing campaign, browsing behavior, and many other data points.

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shopify-logosales-blockMagento_logo

Integrates Seamlessly

Proonto is perfectly simple to integrate into your pre-existing framework. It integrates with more than 1,000 CRM’s, eCommerce or website platforms, CMS’s, API’s, mailing services and business apps. Proonto also connect with other analytic and marketing tools – making it easy to evaluate effect on overall website performance.

Have special requirements? We also do custom integrations. Contact us at support@proonto.com

live chat on mobile

REPORTING

Provides a selection of detailed reports displaying a wealth of vital metrics: With/Without conversion rate, customer satisfaction score, team performance, chat transcripts, customer concerns, site issues and more.

CUSTOMIZABLE

Match the chat widget to your brand’s look and feel. Choose the color, shape and theme for a seamless brand experience.

live chat reports

EASY TO USE PLATFORM

Proonto’s simple, intuitive UI makes it a cinch to use, also for your in-house staff. Our powerful manager dashboard provides everything you need to track and understand what effect it has on your site visitors.

TAKE A DEMO TOUR

Group Visitors by Interest

Proonto tracks visitors’ behavior in real time to identify potential customer intent. The engagement-engine then targets those visitors that would more likely benefit from assistance. Segment using a wide variety of variables: data-layer events, number of visits, pages visited, marketing campaign, browsing behavior, and many other data points.

integration cat

Integrates Seamlessly

Proonto is perfectly simple to integrate into your pre-existing framework. It integrates with more than 1,000 CRM’s, eCommerce or website platforms, CMS’s, API’s, mailing services and business apps. Proonto also connect with other analytic and marketing tools – making it easy to evaluate effect on overall website performance.

REPORTING

Provides a selection of detailed reports displaying a wealth of vital metrics: With/Without conversion rate, customer satisfaction score, team performance, chat transcripts, customer concerns, site issues and more.

livechat on mobile

CUSTOMIZABLE

Match the chat widget to your brand’s look and feel. Choose the color, shape and theme for a seamless brand experience.

EASY TO USE PLATFORM

Proonto’s simple, intuitive UI makes it a cinch to use, also for your in-house staff. Our powerful manager dashboard provides everything you need to track and understand what effect it has on your site visitors.

TAKE A DEMO TOUR

live chat reports

ADDITIONAL FEATURES

Proonto also includes a wealth of additional features.

video chat

AUDIO /
VIDEO CHAT

Thanks to a webRTC protocol, agents can initiate instantaneous audio/video chats with visitors

livechat guide

GUIDED
BROWSING

Assist shoppers by sending them directly to the pages with the products they want.

live support mobile

MOBILE
SUPPORT

Works on all devices and operating systems.

email alerts in live chat

EMAIL
ALERTS

Keep informed with automated email notifications and alerts.

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SAVED
REPLIES

Save time by creating pre-defined answers that help The MAPS quickly and accurately answer customer questions.

history in live chat

VISITOR
HISTORY

See full visitor history including all past visits and pages visited. Manage lead status with an embedded ticketing system.

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EFFECTIVENESS
TESTING

Built-in A/B testing for comparing conversion rates both with and without Proonto.

Daniel Kane CEO of The Ridge Wallet

“Proonto helped us deliver greater customer service and increase conversion by providing immediate answers and education on the product”

Download case study

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