Give every customer a personal experience !

Proonto brings back the life into live chat by making every conversation a personal experience. Our talented associates proactively approach visitors and help them find the product that fully answers their needs.

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By combining real time web analytics with skilled sales and support associates we are able to give every customer the best service and support possible. Our technology tells the associate when a customer is having a problem, but it is the associate who knows how to approach and solve it.

WHERE DO ASSOCIATES COME FROM?

The Proonto community is a diverse group of people who live around the world and speak a variety of languages. Many of our associates live outside of the big cities and in more rural areas. Our community includes all kinds of people from expats to entrepreneurs who are looking to leverage their skills and experience. Most of our associates are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN ASSOCIATES?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Simply explore our community of sales and support associates, add your favorite people to your “shortlist”, then be in touch with them to get to know them and hand-pick the one that best fits your company and standards.

CAN I TALK WITH MY ASSOCIATE?

Talking with your associate and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen associate and communicate through our platform, email, Google hangouts, Skype and phone just to name a few options.

HOW CAN I BE SURE THE ASSOCIATES ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of the Proonto marketplace is our thorough and award winning on-boarding process that ensures that our community is made up of vetted, verified and qualified associates. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale

HOW MUCH DOES PROONTO COST?

Proonto offers a selection of its products completely for free, including our innovative live chat plugin and our dynamic Speakeasy program. For businesses that want to take their service to the next level, we offer a full range of plans. For a customized plan tailored to your needs, please contact us. ​

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.