Proonto’s solution to customer support and service!

Yes we know there is a difference between customer support and customer service, you can read more here, but Proonto helps you with both.

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How Proonto can help you? Proonto recruits top sales & support associates and product experts from countries all over the world. We search for passion and knowledge and eventually hand pick only the best. Before becoming a certified Proonter, all new associates go through a comprehensive certification process where they showcase their skills and understand how to successfully balance our intelligent system with live assistance in order to better serve your customers’ needs.

WHERE DO ASSOCIATES COME FROM?

The Proonto community is a diverse group of people who live around the world and speak a variety of languages. Many of our associates live outside of the big cities and in more rural areas. Our community includes all kinds of people from expats to entrepreneurs who are looking to leverage their skills and experience. Most of our associates are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN ASSOCIATES?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Simply explore our community of sales and support associates, add your favorite people to your “shortlist”, then be in touch with them to get to know them and hand-pick the one that best fits your company and standards.

CAN I TALK WITH MY ASSOCIATE?

Talking with your associate and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen associate and communicate through our platform, email, Google hangouts, Skype and phone just to name a few options.

HOW CAN I BE SURE THE ASSOCIATES ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of the Proonto marketplace is our thorough and award winning on-boarding process that ensures that our community is made up of vetted, verified and qualified associates. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale

HOW MUCH DOES PROONTO COST?

The use of our real-time engagement platform is completely free. Our associates set their own hourly rates according to their experience and expectations, so you can hire a person who suits your needs as well as your finances. You can also offer incentives such as success-based commissions. When you input your ideal pricing for an associate our algorithm connects you with those who are the best match.​

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.