ECOMMERCE CUSTOMER
INTERACTION

Don’t leave your eCommerce site unstaffed!

Personable and proactive service in real time makes visitors more likely to complete a purchase and less likely to leave your site and procrastinate. From product education and demonstration, to helping an existing customer update their order details, to guiding a first time shopper through the checkout process – The MAPS act as sales professionals just as much as customer service reps, increasing conversions & customer happiness along the way.

OUR PROCESS

icon1 Analysis

Once Proonto is implemented into your site The MAPS are able to track customer acquisition funnels, see how users engage with your products pages and understand their concerns. These insights allow The MAPS to provide personalized and predictive service.

These insights allow The MAPS to provide personalized and predictive service.

Brand review & creative strategy

Proonto’s customer success builds an “ideal customer profile” for your business which covers everything from demographics to typical behavior.
This report forms the basis of a strategy for creative and user engagement. The strategy is then used to establish best practices for The MAPS, covering how they should interact with customers at different points on the customer journey.

MEET The MAPS

Choosing your MAPS

The MAPS need to fit in with your culture and brand. The MAPS community hosts highly qualified individuals with a wide range of backgrounds and experience. Even if you need someone with niche knowledge or a specific skill set we’ve got you covered. Thanks to Proonto’s rigorous vetting process, 90% of The MAPS retain their positions for over 18 months..

Remote learning and certification
The MAPS are required to know your business inside and out in order to offer your customers the best service. This is done using Proonto’s customized certification process that The MAPS complete before they begin staffing your website. Proonto’s unique processing and understanding of your brand culture and vibe, not just products, transform The MAPS into a natural extension of your team.

Close monitoring and optimization

Monitor and analyze your site’s metrics through the Proonto dashboard in order to discover how you can improve various segments of your company’s funnel. Once a formula for success is established, easily scale new customer acquisition. With Proonto-enabled insights, you’ll be able to create a better experience for your users on all fronts, from marketing to UX.

EXPLORE PLANS

WHERE DO THE MAPS COME FROM?

The MAPS community is a diverse group of sales and service professionals with strong understanding of the digital world. Many of The MAPS live outside of the big cities and in more rural areas. Our community includes many kinds of demographics from expats to entrepreneurs who are looking to leverage their skills and experience. Most of  The MAPS are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN MAPS?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Once on-boarding stats for your company, you will “shortlist” from a curated recommendation list of potential MAPS , so you can hand-pick the one that best fits your industry and company culture.

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.

HOW CAN I BE SURE THE MAPS ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of using Proonto is the thorough and award winning vetting process that ensures that our community is made up of pre-screened, verified and qualified individuals. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale.

CAN I TALK WITH MY MAPS?

Talking with your MAPS and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen MAPS and communicate through our platform, Slack,  Skype, email or any other collaboration platform already in use.