ECOMMERCE SALES
SUPPORT

Don’t leave your eCommerce shop unstaffed!

Personable and proactive service in real time makes customers more likely to complete a purchase and less likely to leave your site for a competitor’s. From product explanations and demonstrations, to helping a visitor choose the best fit for their needs, to guiding a customer through the purchasing process – a live associate acts as a sales professional just as much as a service and support provider, increasing your conversions along the way.

OUR PROCESS

icon1 Analysis

Once the code is implemented into your site you are able to track your best performing visitor acquisition channels, when users leave your site, as well as sales statistics. These insights allow your Proonto associate to provide personalized and efficient service.

These insights allow your Proonto associate to provide personalized and efficient service.

Brand review & creative strategy

We build an “ideal customer profile” for your business which covers everything from demographics to typical behavior.
This report forms the basis of a strategy for creative and user engagement. The strategy is then used to establish best practices for your associate, covering how they should interact with customers at different points in the sales funnel.

EXPLORE PLANS

Agent discovery & team assembly

Your associate needs to fit in with your culture and brand. Our marketplace hosts highly qualified individuals with a wide range of backgrounds and experience. Even if you need someone with niche knowledge or a specific skill set we’ve got you covered. Proonto associates take their positions seriously and to deliver significant results.

Remote learning and certification
Your associate needs to know your business inside and out in order to offer you the best salesmanship possible and your customers the best service. This is why we provide a customized certification process that all associates must complete before they begin staffing your website. We work with you to create a certification that prepares your associate to become an expert in your business including your product and sales cycle.

Close monitoring and optimization

Monitor and analyze your site’s metrics through the Proonto dashboard in order to discover how you can improve various segments of your company’s funnel. Once a formula for success is established, easily scale it as your conversions and marketing ROI increase. With Proonto-enabled insights, you’ll be able to create a better experience for your users on all fronts, from marketing to UX.

EXPLORE PLANS

WHERE DO ASSOCIATES COME FROM?

The Proonto community is a diverse group of people who live around the world and speak a variety of languages. Many of our associates live outside of the big cities and in more rural areas. Our community includes all kinds of people from expats to entrepreneurs who are looking to leverage their skills and experience. Most of our associates are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN ASSOCIATES?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Simply explore our community of sales and support associates, add your favorite people to your “shortlist”, then be in touch with them to get to know them and hand-pick the one that best fits your company and standards.

CAN I TALK WITH MY ASSOCIATE?

Talking with your associate and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen associate and communicate through our platform, email, Google hangouts, Skype and phone just to name a few options.

HOW CAN I BE SURE THE ASSOCIATES ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of the Proonto marketplace is our thorough and award winning on-boarding process that ensures that our community is made up of vetted, verified and qualified associates. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale

HOW MUCH DOES PROONTO COST?

Proonto offers a selection of its products completely for free, including our innovative live chat plugin and our dynamic Speakeasy program. For businesses that want to take their service to the next level, we offer a full range of plans. For a customized plan tailored to your needs, please contact us.

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.