HOW DOES PROONTO WORK?

FIND

sales and support associates that fit your business and company culture. You can discover associates by location, expertise and rating. You can message and test our associate-community members to get a better feel of the experience they will provide your online customers with. All associates are pre-screened, hand-picked, 100% vetted and must successfully complete your certification program once you hire them.

sale associate - Nina

Proonto Certification Program

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In order to make the collaboration between your company and our associates as successful as possible, we recommend that you certify your Proonto associates using our eLearning module. By completing the customized certification program, the associate will learn all of the ins and outs of your company and products and will get a holistic understanding of their expected role. They will also learn about your company’s core values and goals. This will allow them to deliver the highest level of service to your customers.

BUILDING YOUR KNOWLEDGE BASE

example

ASSOCIATES

you have hired start engaging with your online visitors using the Proonto live chat app based on the strategy you’ve set. They can also field everything from emails and tickets to voice calls – you name it and they can do it! Your associates will help you deliver a stellar customer experience that will improve sales and customer satisfaction.

EASILY

view reports and measure the impact of Proonto on your business. Analyze chat transcripts, capture user feedback, get valuable insights into customer behavior and unlock the hidden potential to help you grow month by month.

Proonto's live chat reports

WHERE DO ASSOCIATES COME FROM?

The Proonto community is a diverse group of people who live around the world and speak a variety of languages. Many of our associates live outside of the big cities and in more rural areas. Our community includes all kinds of people from expats to entrepreneurs who are looking to leverage their skills and experience. Most of our associates are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN ASSOCIATES?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Simply explore our community of sales and support associates, add your favorite people to your “shortlist”, then be in touch with them to get to know them and hand-pick the one that best fits your company and standards.

CAN I TALK WITH MY ASSOCIATE?

Talking with your associate and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen associate and communicate through our platform, email, Google hangouts, Skype and phone just to name a few options.

HOW CAN I BE SURE THE ASSOCIATES ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of the Proonto marketplace is our thorough and award winning on-boarding process that ensures that our community is made up of vetted, verified and qualified associates. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale

HOW MUCH DOES PROONTO COST?

Proonto offers a selection of its products completely for free, including our innovative live chat plugin and our dynamic Speakeasy program. For businesses that want to take their service to the next level, we offer a full range of plans. For a customized plan tailored to your needs, please contact us. ​

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.