LEAD
GENERATION

Every visitor to your website is a potential lead – an opportunity not to be missed. Customers respond positively to high-quality live help. Staffing your website with an agent who can offer personable and proactive service can lead to a 2x increase in conversions. Improve your website’s ROI with one small yet fundamental shift in how you connect with site visitors.

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OUR PROCESS

icon1 Analysis

Add a snippet of code to your site 
and you’ll access a deeper analysis 
of visitor behavior. Gain insights, such as time on site, how many pages each customer visits, the context of their visit including whether they arrived from an advertisement, social media, email marketing, or another channel.

view, analyze, and understand factors that lead to conversion.

Brand review & creative strategy

For every company we build an ideal customer profile, including their demographics, typical behavior, background, and expectations. We use the report to develop a strategy for creative and for engagement. This strategy establishes protocol and best practices for everything from when to approach a site visitor to what tone of voice to use when speaking with customers.

EXPLORE PLANS

Remote learning and certification
We believe that an associate must be familiar with every aspect of your business and your products. To facilitate this, we create a customized certification process that they must complete successfully before they join your team.

Agent discovery & team assembly

We recruit only highly qualified and skilled associates to the Proonto marketplace. You can find an associate who will complement your team and help to bring your service to the next level. Find associates with experience in your field, capabilities in your weak spots, and a personality that will fit right in to your company culture.

Close monitoring and optimization

Proonto enables crucial metrics and helps you gather and integrate customer feedback so you can improve every aspect of your conversion funnel. Your marketing, sales, and UX teams will better understand your customers’ behavior and create a better experience in response.

EXPLORE PLANS

WHERE DO ASSOCIATES COME FROM?

The Proonto community is a diverse group of people who live around the world and speak a variety of languages. Many of our associates live outside of the big cities and in more rural areas. Our community includes all kinds of people from expats to entrepreneurs who are looking to leverage their skills and experience. Most of our associates are based in the U.S., the UK, and Canada.

CAN I PICK MY OWN ASSOCIATES?

Of course! In fact, we don’t see any other way to make sure you find the perfect fit! Simply explore our community of sales and support associates, add your favorite people to your “shortlist”, then be in touch with them to get to know them and hand-pick the one that best fits your company and standards.

CAN I TALK WITH MY ASSOCIATE?

Talking with your associate and keeping open lines of communication is an important part of a successful experience. Our clients build strong, healthy and completely transparent relationships with their chosen associate and communicate through our platform, email, Google hangouts, Skype and phone just to name a few options.

HOW CAN I BE SURE THE ASSOCIATES ARE QUALIFIED ENOUGH TO STAFF MY SITE?

The advantage of the Proonto marketplace is our thorough and award winning on-boarding process that ensures that our community is made up of vetted, verified and qualified associates. Not only do we do a complete check of every person who joins our community, but we help you to create a certification that is completely customized to your company which allows you to hire high-quality individuals at scale

HOW MUCH DOES PROONTO COST?

Proonto offers a selection of its products completely for free, including our innovative live chat plugin and our dynamic Speakeasy program. For businesses that want to take their service to the next level, we offer a full range of plans. For a customized plan tailored to your needs, please contact us.

CAN I INTEGRATE PROONTO WITH MY CRM?

Proonto easily integrates with Desk, Zendesk, major CRM’s and all eCommerce platforms.