MEET THE MAPS COMMUNITY

A New Breed of Machine-assisted Customer Assistance Workforce

The MAPS, Machine-Assisted Proonters, are expert human operators of the Proonto platform providing Proonto clients with a knowledgeable and trained Ecommerce customer interaction representative force. This one-to-one customer experience results in a 9.2 CSAT and 36% reduced COS.

black-arrowReliable and persistent service

black-arrowEasy onboarding and ramp up

black-arrowData driven day to day operation

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HERE TO STAY

Thanks to Proonto’s rigorous vetting process, 90% of The MAPS retain their positions for over 18 months. Thousands of eCommerce shopping assistance experts are ready to power your brand’s customer interaction.

ON TOP OF THEIR GAME

Exceptional research abilities and passion for good service enable The MAPS to deliver consistent and effective representation to your brand’s online presence. Proonto’s unique processing and understanding of your brand culture and vibe, not just products, transform The MAPS into a natural extension of your team.

CONSTANTLY IMPROVING

Implementing Proonto’s wide-array of tools for engagement, optimization and customer obsession The MAPS build their way to the top, with you, making sure every customer touch-point increase in value, short and long-term.

WHAT CAN THE MAPS DO FOR YOU?

Provide you and your brand with a consistent & personable customer interaction experience for your Ecommerce environment.

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SALES

Help visitors with product questions or checkout issues, inspire new purchases and follow up on opportunities.

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CUSTOMER SERVICE

Answer inbound customer emails, communicate with your team to upgrade workflows and solve customer issues.

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INSIGHTS

Providing you with constant feedback and insights about your customer experience , wants and needs.