MEET THE MAPS COMMUNITY
A New Breed of Machine-assisted Customer Assistance Workforce
The MAPS, Machine-Assisted Proonters, are expert human operators of the Proonto platform providing Proonto clients with a knowledgeable and trained Ecommerce customer interaction representative force. This one-to-one customer experience results in a 9.2 CSAT and 36% reduced COS.
or scroll for more information
Reliable and persistent service
Easy onboarding and ramp up
Data driven day to day operation
WHAT CAN THE MAPS DO FOR YOU?
Provide you and your brand with a consistent & personable customer interaction experience for your Ecommerce environment.
Help visitors with product questions or checkout issues, inspire new purchases and follow up on opportunities.
Answer inbound customer emails, communicate with your team to upgrade workflows and solve customer issues.
Providing you with constant feedback and insights about your customer experience , wants and needs.